frequently asked questions

SwissClear lets you shop from any international website, calculates all taxes and shipping in advance, and delivers to your home or a nearby pickup point in Switzerland.

You can shop from any European or international marketplace such as Amazon, Zalando, Decathlon, or ManoMano.

Paste the product URL into our import field, get your full price estimate in CHF, and confirm your order directly through SwissClear.

Yes. You can add several products from different sites to your SwissClear cart and we’ll consolidate them into a single shipment

Yes. SwissClear also supports EU-based sellers who want to reach Swiss customers in a tax-compliant and frictionless way.

Yes. Creating an account allows you to track your orders, manage delivery preferences, and view your history.

No, there are no limits. You can import as many products as you wish.

Yes. You pay a final CHF amount that includes product cost, EU-VAT deduction, shipping, customs duties, Swiss VAT, and SwissClear fees. No surprises later.

SwissClear automatically deducts EU VAT, adds shipping to France, then calculates Swiss import VAT, duties, and our handling fee.

We accept credit/debit cards, TWINT, and Swiss QR bills.

No — all payments are processed in Swiss francs (CHF) for clarity and compliance.

Typically 2–3 business days after dispatch. Timing depends on customs and your delivery location.

We deliver anywhere in Switzerland — to your home or a SwissClear pickup point near you.

Yes. You’ll receive a tracking link as soon as your order is shipped.

Yes, if the items are ordered within a similar time frame, we consolidate your parcels automatically.

Yes. We support items of all sizes and values — including bulky furniture, tech products, or sports equipment.

Yes. You can request a return through your SwissClear account. We’ll provide the necessary instructions and return labels when possible.

Return costs depend on the original seller's policy. SwissClear can assist in the process but doesn’t cover third-party return fees unless otherwise stated.

This depends on the return policy of the seller. SwissClear will help ensure compliance with their terms (usually 14–30 days).

If the product hasn’t been purchased yet, yes. Otherwise, cancellation will be treated as a return.

Yes, once the seller confirms receipt of the returned item, we refund your payment minus any non-refundable logistics fees.

No. SwissClear handles all customs procedures and fees. You’ll never receive an additional bill from Swiss customs.

Yes. SwissClear France buys the products VAT-free and transfers them to SwissClear Switzerland, where Swiss VAT is properly applied.

Yes. You’ll receive a full invoice in CHF, including all taxes and service details.

It’s a collection point (locker, postal counter, or partner shop) where you can receive your parcel if home delivery isn’t ideal.

During checkout, you’ll be offered the option to choose the closest available pickup location based on your postal code.

Yes, as long as the parcel hasn’t been dispatched yet. Contact support quickly to request the change.

After a set period (usually 7–10 days), the parcel is returned to our logistics hub. You’ll be contacted to arrange a redelivery at your expense.

Yes. SwissClear is fully mobile-optimized, and a native app is in development for even more streamlined use.

During checkout, you’ll be offered the option to choose the closest available pickup location based on your postal code.