Customer support

Customer Support

We’re here to help — from your first product search to final delivery.

At SwissClear, our mission is to make international shopping simple, smooth, and stress-free for every customer in Switzerland. If you have questions, concerns, or need help with your order, our support team is ready to assist you at every step.

Contact Us

Email support:

support@swissclear.ch

We reply within 24 business hours.

Live chat (coming soon):

Available weekdays, 9:00 – 17:00 CET.

Social Media:

Message us on Instagram or Facebook @SwissClear

Track Your Order

You can track your order anytime in your account under "My Orders".

Each step is visible:

• Purchase confirmed

• Dispatched in the EU

• Customs cleared

• Out for delivery or pickup

Need help understanding a tracking update? Just email us!

Need to Return Something?

Returns are supported depending on the seller’s policy.

Visit our Returns & Refund Policy for full details

Or write to us and we’ll handle the process for you.

Pickup Points

SwissClear delivers to your door or to a pickup location near you.

You’ll choose your preferred option during checkout. Once your parcel is ready, you’ll be notified by email or SMS.

Need to change your pickup point after purchase? Just contact us.

We’re Here for You

Whether it’s a lost package, a missing invoice, or a question about customs — we’re just a message away.

SwissClear was built for Swiss users, by Swiss minds, with one goal: zero headaches when shopping abroad.

Let’s make cross-border shopping effortless — together.