Privacy Policy

Privacy Policy – SwissClear

Effective date: June 20, 2025

At SwissClear, your privacy is a priority. This Privacy Policy explains how we collect, process, and protect your personal data when you use our platform.

1. Who We Are

SwissClear Sàrl
Rue [Example], 1200 Geneva – Switzerland
Email: contact@swissclear.ch

SwissClear operates under Swiss data protection law and complies with the European Union’s General Data Protection Regulation (GDPR) when applicable.

2. What Data We Collect

We may collect the following categories of data:

• Identification data: full name, address, email, phone number

• Account information: login credentials, order history

• Purchase and payment data: products ordered, delivery address, payment method

• Technical data: IP address, browser, operating system, usage data via cookies

• Communication data: messages sent to our support team

We do not collect any sensitive personal data.

3. Why We Collect Your Data

We collect your data for the following purposes:

• To provide and manage your user account

• To process and fulfill your orders

• To calculate taxes, customs duties, and total costs

• To deliver your purchases to your home or a pickup point

• To offer customer support and manage returns

• To ensure secure payments

• To improve our platform and user experience

• To comply with legal and regulatory obligations

4. Legal Basis

Your data is processed under the following legal bases:

• Contractual necessity: to process your orders and deliver your goods

• Legal obligation: to comply with customs and tax regulations

• Legitimate interest: for fraud prevention, analytics, and platform optimization

• Consent: where required (e.g. for marketing communications or optional cookies)

5. Who Has Access to Your Data?

Your data is only shared with third parties essential to providing our service:

• Logistics and transport providers (SwissPost, DHL, etc.)

• Payment service providers (Stripe, TWINT)

• IT and analytics partners (e.g. CRM, hosting, monitoring)

• Customs authorities when required by law

We do not sell your personal data.

6. Where Your Data Is Stored

Your data is stored on secure servers located in Switzerland or the European Union. We implement strong encryption and access control protocols.

7. Data Retention

We retain your personal data:

• As long as you have an active account

• For 10 years after your last order, in accordance with Swiss commercial law

• Or until you request deletion, unless legal obligations prevent it

8. Your Rights

You have the following rights regarding your personal data:

• Right to access your data

• Right to correct inaccurate data

• Right to delete your data ("right to be forgotten")

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent at any time

You may exercise these rights by contacting: privacy@swissclear.ch

If you feel your rights are not respected, you may file a complaint with the Préposé fédéral à la protection des données (PFPDT) or your local data authority.

9. Cookies

Our site uses cookies to improve performance, analyze traffic, and enhance user experience. You may manage your cookie preferences via our cookie banner when visiting the site.

10. Changes to This Policy

SwissClear may update this Privacy Policy from time to time. The latest version is always available on our website. Significant changes will be communicated to registered users.

Questions?

If you have any questions about this policy or your data, contact us at privacy@swissclear.ch.