Privacy Policy

1. Introduction

SwissClear is committed to protecting the privacy of its users. This Privacy Policy describes how SwissClear collects, uses, stores, and protects your personal data, in compliance with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

By using the swissclear.world platform, you accept the practices described in this policy.

2. Data Controller

The data controller for personal data processing is:

3. Data Collected

3.1 Data Provided by the User

• First and last name
• Full delivery address (street, postal code, city, country)
• Email address
• Phone number
• Payment information (processed directly by Stripe, PostFinance, or PayPal — not stored by SwissClear)

3.2 Automatically Collected Data

• IP address
• Browser type and operating system
• Pages visited and browsing duration
• Cookies and session data
• Referral URL

3.3 Order-Generated Data

• Order history
• Products searched and purchased
• Logistics tracking numbers
• Return requests and refunds

4. Purposes of Processing

SwissClear processes your personal data for the following purposes:

• Processing and managing orders
• Delivering products to your address
• Order-related communications (confirmations, tracking, returns)
• Payment processing and invoicing
• Improving the platform and user experience
• Compliance with legal and tax obligations
• Fraud prevention

5. Legal Basis for Processing

• Contract performance: processing necessary for the execution of your order
• Legal obligations: compliance with Swiss and European tax and customs requirements
• Legitimate interests: service improvement, fraud prevention
• Consent: for marketing communications (where applicable)

6. Sub-processors and Data Transfers

SwissClear uses sub-processors in the following categories for data processing:

• Payment providers (secure transaction processing)
• Data hosting providers (cloud infrastructure and database)
• Logistics providers (order routing and delivery)
• Email service providers (transactional communication delivery)
• Translation tools (multilingual platform adaptation)

These sub-processors are bound by strict contractual obligations of confidentiality and security. Transfers of data outside the European Economic Area are governed by appropriate safeguards (standard contractual clauses, adequacy decisions). The detailed list of sub-processors is available upon request at support@swissclear.world.

7. Data Retention

• Account data: retained for the duration of the commercial relationship, then 5 years after the last order
• Order data: 10 years (accounting and tax obligations)
• Payment data: not retained by SwissClear (managed by payment providers)
• Cookies: according to settings defined in our cookie policy

8. Your Rights

Under the GDPR and the Swiss FADP, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data within legal limits
• Right to portability: receive your data in a structured format
• Right to object: object to processing of your data for marketing purposes
• Right to restriction: request restriction of processing in certain cases

To exercise your rights, contact us at: support@swissclear.world
You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland.

9. Cookies

SwissClear uses cookies to ensure the proper functioning of the platform and to improve the user experience. Cookies used include:

• Essential cookies: necessary for platform operation (session, cart)
• Performance cookies: platform usage analysis (anonymised)
• Translation cookies: Weglot (language preferences)

You can manage your cookie preferences through your browser settings or via our cookie consent banner.

10. Data Security

SwissClear implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure, including: SSL/TLS encryption, restricted data access, and two-factor authentication for administrative access.

11. Policy Updates

SwissClear reserves the right to amend this policy at any time. Any significant changes will be notified to users by email or via a notice on the platform. The current version is always available on swissclear.world.

12. Contact