Customer Support

Our Commitment

SwissClear is committed to providing responsive, high-quality customer support. Our goal is to resolve every request as quickly as possible and to guide you throughout your shopping experience.

Got a Question?

Our team is available to answer all your questions regarding your orders, delivery, returns, or the use of the SwissClear platform.

How to Reach Us

• Email: support@swissclear.world — Response time: 5 business days
• Contact form: swissclear.world/contact
• Customer account: log in at swissclear.world to track your orders and manage your returns

Before Contacting Us

We invite you to check our FAQ and help pages. You will find answers to the most frequently asked questions regarding:

• Tracking your order
• Delivery timelines
• Return and refund policy
• Fees and taxes included in your order
• Accepted payment methods

Support Areas

Orders

• Real-time order tracking
• Order modification or cancellation (before shipment only)
• Payment issues

Delivery

• Delivery timeline information
• Parcel not received or damaged
• Change of delivery address (before shipment only)

Returns and Refunds

• Initiating a return request
• Refund tracking
• Defective or non-conforming product

Customer Account

• Account creation and management
• Personal information updates
• Account deletion

Processing Times

• Initial response: 5 business days
• Standard resolution: 5 to 10 business days depending on complexity
• Refunds: 14 business days after return validation

Unsatisfied with Our Service?

If you are not satisfied with the response provided by our team, you may escalate your request by including "Formal Complaint" in the subject line of your email to support@swissclear.world. Your request will be treated as a priority.

Complaints

In the event of an unresolved complaint, you may also contact the European Union Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr